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Department: Medical Services

Reports to: Medical Services Manager

Pay type: Non-Exempt

Job Description:

Medical Document Coordinators assist REE Medical in providing quality medical evidence for VA disability claims. A Document Coordinator is responsible for reviewing and confirming changes requested by medical providers when finalizing medical evidence on forms called Disability Benefit Questionnaires (DBQs). A Document Coordinator helps ensure that DBQs are accurately and thoroughly completed based on the findings of a medical exam. Document Coordinators work in conjunction with the other Medical Services staff to provide customer support and liaise with contracted provider clinics and physicians as needed.

Duties/Responsibilities:

  • Review and process physician change requests.
  • Review DBQs for accuracy and verify disability rating projections.
  • Review and understand the VA’s Rating Schedule to determine disability rating requirements and what rating criteria veterans’ conditions align with.
  • Meet or exceed the goal of reviewing quality content at a consistent, productive pace.
  • Address staff and veteran questions related to DBQ content and file status updates.
  • Work independently on a day-to-day basis with support from a remote team.
  • Accurately maintain a daily productivity log.
  • Communicate clearly, professionally, and effectively with veterans and staff.
  • Effectively execute written or verbal instructions.
  • Provide administrative support for medical document maintenance and completion.

Required Skills/Experience:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent attention to detail.
  • Highly organized with a proven ability to meet deadlines.
  • Ability to function independently in a high-paced and at times stressful environment.
  • Ability to learn new tasks and processes remotely using live and recorded video training and written materials.
  • Proficient with Microsoft Office Suite or related software.
  • Excited by the idea of hyper focusing to review hundreds of pages of medical documents daily.
  • High school diploma or equivalent.
  • Previous experience coordinating medical appointments and liaising with providers preferred.
  • Understanding of the VA’s Rating Schedule and/or familiarity with veteran disability claims (preferred).
  • Experience using Adobe Acrobat and manipulating PDF form field formatting preferred.

Apply

Department: Medical Services

Reports to: Medical Services Manager

Pay type: Non-Exempt

Job Description:

Physician Recruiters are responsible for identifying, contacting, and negotiating contracts with clinics and providers for physical and mental health disability assessments. Other primary responsibilities include tracking metrics, determining areas of need, and helping to facilitate change for optimal success. Recruiters work alongside other staff in the Medical Services Department to ensure REE Medical maintains quality providers.

Duties/Responsibilities:

  • Contract and onboard clinics and providers by researching potential clinics and providers, conducting cold calls, and emailing prospective clinics.
  • Verify credentials for clinics and providers according to VA guidelines.
  • Understand REE Medical’s reimbursement schedule and negotiating contracts accordingly.
  • Regularly interact with other departments regarding veterans waiting for exam coverage.
  • Provide status updates and call veterans waiting to schedule with providers.

Required Skills/Experience:

  • Experience in a remote work environment with proven success (preferred)
  • High School Diploma or equivalent
  • 2+ years prior experience in physician recruitment or provider relations
  • Superior attention to detail
  • Comfortable making cold calls
  • Self-motivated
  • Strong time management and organizational skills with the ability to exceed goals
  • Must be a strong communicator and capable of expressing oneself clearly and professionally, both when speaking and in writing
  • Ability to work in a fast-paced environment
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Apply

Department: Sales

Reports to: Sales Manager

Pay type: Non-Exempt

Job Description:

Benefit Consultants are responsible for contacting incoming leads to explain REE Medical’s services and build ongoing customer relationships. A Consultant is responsible for identifying qualifying leads and for gaining an understanding of the current severity of clients’ military service-related disabilities.

Duties/Responsibilities:

  • Establish, develop, and maintain positive business and customer relationships.
  • Contact new leads in a timely manner.
  • Input new leads into the CRM and thoroughly document all client interactions.
  • Manage a high volume of incoming and outgoing calls and emails.
  • Achieve weekly and monthly sales goals through implemented processes.
  • Coordinate sales efforts with team members and other departments.
  • Prepare and submit invoices.
  • Learn and maintain a strong understanding of the VA’s rating schedule.
  • Maintain and oversee client records and accounts.
  • Establish, develop, and maintain strong and ongoing relationships with clients.
  • Identify prospective clients and contribute to lead generation and conversion.
  • Present solutions and overcome objections to close deals.
  • Other duties as assigned.

Required Skills/Experience:

  • 2+ years of experience as an Inside Sales Representative (preferred)
  • Previous experience as an Inside Sales Representative in the medical industry (preferred)
  • 2+ years' experience working in a CRM (preferred)
  • Comfortable training via video and telephone calls
  • Proficient in Microsoft Office Suite and navigating multiple platforms simultaneously including email, chat, CRM, etc.
  • Well-developed prioritization, time management, and organizational skills
  • Highly motivated with a proven track record in sales
  • Excellent selling, communication, and relationship management skills
  • Experience working with the veteran and/or military community preferred
  • High school diploma or equivalent

Apply

Department: Sales

Reports to: Sales Manager

Pay type: Non-Exempt

Job Description:

The Benefit Support Specialist is responsible for the coordination of documents with our clients and customer relationship management (CRM), and acts as a point of contact for our clients in the beginning stages of our process. Benefit Support Specialists are responsible for providing dedicated customer service and focused customer interactions. This role works in conjunction with the Sales team to review and prepare client files, assist with contacting leads, and provide quality customer service. Benefit Support Specialists regularly interact with other departments, including Client Support and Finance, and will assist, whenever necessary, in the efforts to exceed client/end user expectations.

Duties/Responsibilities:

  • Participate in Sales meetings and provide feedback to ensure process efficiency and improvement.
  • Assist in updating and managing documents.
  • Assist clients with troubleshooting, provide status updates, and problem-solve.
  • Manage a high volume of inbound and outbound calls and emails.
  • Collaborate with the Sales Team and other departments to ensure a high-quality customer experience.
  • Assist with case management, including managing the lifecycle of expedited client files.
  • Follow up with clients in a timely manner.
  • Succinctly and accurately document all client interactions in the CRM.
  • Maintain strict client and company confidentiality.
  • Other duties as assigned.

Required Skills/Experience:

  • 2+ years Sales Support experience preferred
  • Excellent understanding of Microsoft Office
  • Excellent relationship building skills
  • Self-starter who is proactive and maintains a can-do, innovative attitude
  • Strong interpersonal skills
  • Results-driven and detail-oriented with the ability to effectively manage conflicting priorities
  • Strong written and verbal communication skills
  • Ability to adopt frequent process changes
  • High School diploma or equivalent

Apply

Department: Client Support

Reports to: Director of Relationship Management

Pay type: Non-Exempt

Job Description:

The Client Support Manager is responsible for leading a remote team of individuals in providing administrative and customer service support at REE Medical. Oversee day-to-day department functions, drive results, foster employee growth, audit work quality, and implement continuous process improvements. Execute company policy and develop/draft department policy in accordance with company goals and procedures. Track and evaluate weekly, monthly, quarterly, and annual department data.

Duties/Responsibilities:

  • Manage the Client Support staff, communicate job expectations, and create and implement procedures, policies, and standards.
  • Lead by example: set the tone for a veteran-focused and compassion-driven environment.
  • Anticipate, plan, prioritize, and delegate tasks to department staff to promote efficiency and effectiveness.
  • Manage escalated department challenges; oversee the response to and resolution of client complaints in a timely and effective manner.
  • Communicate and collaborate with other department managers.
  • Audit department procedures and trends and determine system improvements.
  • Identify and address staff training and coaching needs.
  • Ensure department compliance with REE Medical’s policy and procedures.
  • Conduct weekly department meetings and bi-weekly staff check-ins to distribute key information and updates.
  • Conduct employee performance reviews and implement performance improvement plans when necessary.
  • Conduct new employee interviews and participate in new hire onboarding and initial training.
  • Track, analyze and report department data to Leadership.

Required Skills/Experience:

  • Experience in a remote work environment with proven success (preferred)
  • 4+ years prior experience in Customer Service
  • 2+ years of experience in managing a team of 6 or more employees
  • Ability to lead a team in identifying and mitigating risks and client concerns
  • Excellent analytical skills and ability to accurately interpret complex documents, files, and policies
  • Self-motivated and proactive
  • Strong time management and organizational skills and the ability to meet deadlines
  • Model of ethical behavior and integrity
  • Must be a strong communicator and capable of expressing oneself clearly, both when speaking and in writing
  • Previous experience in or knowledge of the VA disability industry (preferred)
  • Confident in executing high-level decisions with little oversight

Apply

Department: Client Support

Reports to: Client Support Manager

Pay type: Non-Exempt

Job Description:

Client Support Specialists assist REE Medical in providing clients with quality customer service. Client Support Specialists must multitask and seamlessly field a high volume of calls, emails, and messages simultaneously in a fast-paced environment. A successful Client Support Specialist is detail-oriented, learns quickly, maintains a positive attitude, and thrives in a team environment.

Duties/Responsibilities:

  • Respectfully assist veterans with a variety of inquiries by providing information and resolving problems.
  • Inform potential customers of REE Medical’s service offerings and add new leads to the CRM.
  • Acknowledge and resolve customer complaints.
  • Manage a high volume of inbound and outbound calls.
  • Always maintain a positive and professional attitude towards clients and staff.
  • Respond to all calls, system tags, and messages in a timely manner.
  • Maintain a high level of veteran satisfaction and demonstrate commitment to quality when interacting with clientele.
  • Succinctly and accurately document all client interactions in REE’s CRM.
  • Meet the performance goals established for the position in the areas of efficiency, call quality, and attendance.
  • Maintain strict patient and company confidentiality.
  • Perform other duties as assigned.

Required Skills/Experience:

  • 2+ years of experience in a Customer Service role
  • Ability to work independently on a day-to-day basis with support from a remote team
  • Excellent attention to detail
  • Ability to deescalate challenging and/or emotional situations
  • Ability to prioritize and multi-task
  • Self-motivated: ability to self-teach, in addition to provided training, using written and video guides as references
  • Strong written and verbal communication skills
  • Willingness to receive and implement feedback
  • Strong interpersonal and relationship building skills
  • Prior experience working with veterans or military (preferred)
  • Knowledge of VA disability ratings and claims (preferred)
  • Must have a functioning and reliable computer, internet, and cell phone
  • Proficient in Microsoft Office Suite and basic computer skills
  • Comfortable training via video and telephone calls using remote training systems
  • Ability to utilize multiple platforms to communicate within Departments and Team
  • Prolonged periods of sitting at a desk, working on a computer, and talking on phone or video calls

Apply

Department: Client Support

Job Description:

This is a unique position in our Client Relations Department that is responsible for working closely with Veterans that have been denied an accurate disability benefit rating. The individual will require the ability to liaise with a law firm and VA-accredited attorney while simultaneously managing an internal case file for the Veteran. The ideal applicant will have the ability to empathize and connect with Veterans, be proactive, engage in effective communication, and process case files efficiently.

Duties/Responsibilities:

  • Review Rating Decision Letters.
  • Discuss the appeal process and next steps with veterans.
  • Maintain communication with veterans (via phone call and email).
  • Manage a high volume of inbound and outbound calls.
  • Work and communicate with all other departments.
  • Work with finance to send invoices and confirm payment status.
  • Liaise with law firm to discuss appeals and cases/courses of action.
  • Follow up with veterans waiting for a VA claim decision.
  • Oversee veteran requests for additional information/documentation.
  • Provide solutions and focus on conflict resolution.
  • Remain organized and pay close attention to all details.
  • Maintain professionalism/responsibility when speaking with colleagues and veterans.
  • Be flexible with tasks and workload.
  • Show adaptability and willingness to learn or change processes.

Required Skills/Experience:

  • Knowledge base around VA disability claims, VA claim denials, and the VA appeals process (preferred)
  • Previous experience working medical insurance claim denials and appeals (preferred)
  • Previous experience working with a CRM (preferred)
  • Ability to use chat messaging
  • Previous experience with Monday.com, RingCentral, Microsoft Office products, Zoho CRM (preferred)
  • Excellent attention to detail
  • Excellent written and verbal communication skills
  • Self-motivated: able to self-teach using written and video guides as references
  • Organized, responsible, and proactive

Apply

Department: IT

Reports to: IT Manager

Pay type: Non-Exempt

Job Description:

The IT Generalist is responsible for supporting REE Medical’s technology and system needs through maintaining essential IT operations. A successful candidate will have previous experience in a corporate IT role and supporting remote employees.

Duties/Responsibilities:

  • Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
  • Handle business-critical IT tasks and systems administration.
  • User Management including access management for onboarding and offboarding.
  • Accurately and efficiently respond to IT requests as they come in.
  • Consult with IT managers and other departments as required.
  • Provide IT assistance to staff.
  • Train end-users on hardware functionality and software programs.
  • Resolve IT requests in a timely manner.
  • Update computer software and upgrade hardware and systems.
  • Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with password or login problems.

Required Skills/Experience:

  • Associate's or bachelor’s degree in computer science or a related field preferred
  • 1+ years of experience in a technical support role
  • Technology-related certifications are preferred, but not required
  • Working knowledge and expertise with a variety of software, hardware, and applications
  • Willingness to solve complicated problems and see projects through to completion
  • Analytical skills to study problems and records and identify solutions
  • Team-oriented attitude to help other colleagues and departments with technical problems
  • Strong interpersonal communication and relationship-building skills
  • Ability to manage time and effectively prioritize numerous projects at one time
  • Experience working remote and conducting remote support sessions

Apply


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