Join Our Team

Department: Medical Services

Reports to: Medical Services Manager

Pay type: Non-Exempt

Job Description:

Medical Document Coordinators assist REE Medical in providing quality medical evidence for VA disability claims. A Document Coordinator is responsible for reviewing and confirming changes requested by medical providers when finalizing medical evidence on forms called Disability Benefit Questionnaires (DBQs). A Document Coordinator helps ensure that DBQs are accurately and thoroughly completed based on the findings of a medical exam. Document Coordinators work in conjunction with the other Medical Services staff to provide customer support and liaise with contracted provider clinics and physicians as needed.

Duties/Responsibilities:

• Review and process physician change requests.
• Review DBQs for accuracy and verify disability rating projections.
• Review and understand the VA’s Rating Schedule to determine disability rating requirements and what rating criteria veterans’ conditions align with.
• Meet or exceed the goal of reviewing quality content at a consistent, productive pace.
• Address staff and veteran questions related to DBQ content and file status updates.
• Work independently on a day-to-day basis with support from a remote team.
• Accurately maintain a daily productivity log.
• Communicate clearly, professionally, and effectively with veterans and staff.
• Effectively execute written or verbal instructions.
• Provide administrative support for medical document maintenance and completion.

Required Skills/Experience:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent attention to detail.
• Highly organized with a proven ability to meet deadlines.
• Ability to function independently in a high-paced and at times stressful environment.
• Ability to learn new tasks and processes remotely using live and recorded video training and written materials.
• Proficient with Microsoft Office Suite or related software.
• Excited by the idea of hyper focusing to review hundreds of pages of medical documents daily.
• High school diploma or equivalent.
• Previous experience coordinating medical appointments and liaising with providers preferred.
• Understanding of the VA’s Rating Schedule and/or familiarity with veteran disability claims (preferred).
• Experience using Adobe Acrobat and manipulating PDF form field formatting preferred.

Department: Medical Services

Reports to: Medical Services Manager

Pay type: Non-Exempt

Job Description:

Physician Recruiters are responsible for identifying, contacting, and negotiating contracts with clinics and providers for physical and mental health disability assessments. Other primary responsibilities include tracking metrics, determining areas of need, and helping to facilitate change for optimal success. Recruiters work alongside other staff in the Medical Services Department to ensure REE Medical maintains quality providers.

Duties/Responsibilities:

• Contract and onboard clinics and providers by researching potential clinics and providers, conducting cold calls, and emailing prospective clinics.
• Verify credentials for clinics and providers according to VA guidelines.
• Understand REE Medical’s reimbursement schedule and negotiating contracts accordingly.
• Regularly interact with other departments regarding veterans waiting for exam coverage.
• Provide status updates and call veterans waiting to schedule with providers.

Required Skills/Experience:

• Experience in a remote work environment with proven success (preferred)
• High School Diploma or equivalent
• 2+ years prior experience in physician recruitment or provider relations
• Superior attention to detail
• Comfortable making cold calls
• Self-motivated
• Strong time management and organizational skills with the ability to exceed goals
• Must be a strong communicator and capable of expressing oneself clearly and professionally, both when speaking and in writing
• Ability to work in a fast-paced environment
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Department: Sales

Reports to: Sales Manager

Pay type: Non-Exempt

Job Description:

Benefit Consultants are responsible for contacting incoming leads to explain REE Medical’s services and build ongoing customer relationships. A Consultant is responsible for identifying qualifying leads and for gaining an understanding of the current severity of clients’ military service-related disabilities.

Duties/Responsibilities:

• Establish, develop, and maintain positive business and customer relationships.
• Contact new leads in a timely manner.
• Input new leads into the CRM and thoroughly document all client interactions.
• Manage a high volume of incoming and outgoing calls and emails.
• Achieve weekly and monthly sales goals through implemented processes.
• Coordinate sales efforts with team members and other departments.
• Prepare and submit invoices.
• Learn and maintain a strong understanding of the VA’s rating schedule.
• Maintain and oversee client records and accounts.
• Establish, develop, and maintain strong and ongoing relationships with clients.
• Identify prospective clients and contribute to lead generation and conversion.
• Present solutions and overcome objections to close deals.
• Other duties as assigned.

Required Skills/Experience:

• 2+ years of experience as an Inside Sales Representative (preferred)
• Previous experience as an Inside Sales Representative in the medical industry (preferred)
• 2+ years' experience working in a CRM (preferred)
• Comfortable training via video and telephone calls
• Proficient in Microsoft Office Suite and navigating multiple platforms simultaneously including email, chat, CRM, etc.
• Well-developed prioritization, time management, and organizational skills
• Highly motivated with a proven track record in sales
• Excellent selling, communication, and relationship management skills
• Experience working with the veteran and/or military community preferred
• High school diploma or equivalent

Department: Client Support

Reports to: Director of Relationship Management

Pay type: Non-Exempt

Job Description:

The Client Support Manager is responsible for leading a remote team of individuals in providing administrative and customer service support at REE Medical. Oversee day-to-day department functions, drive results, foster employee growth, audit work quality, and implement continuous process improvements. Execute company policy and develop/draft department policy in accordance with company goals and procedures. Track and evaluate weekly, monthly, quarterly, and annual department data.

Duties/Responsibilities:

• Manage the Client Support staff, communicate job expectations, and create and implement procedures, policies, and standards.
• Lead by example: set the tone for a veteran-focused and compassion-driven environment.
• Anticipate, plan, prioritize, and delegate tasks to department staff to promote efficiency and effectiveness.
• Manage escalated department challenges; oversee the response to and resolution of client complaints in a timely and effective manner.
• Communicate and collaborate with other department managers.
• Audit department procedures and trends and determine system improvements.
• Identify and address staff training and coaching needs.
• Ensure department compliance with REE Medical’s policy and procedures.
• Conduct weekly department meetings and bi-weekly staff check-ins to distribute key information and updates.
• Conduct employee performance reviews and implement performance improvement plans when necessary.
• Conduct new employee interviews and participate in new hire onboarding and initial training.
• Track, analyze and report department data to Leadership.

Required Skills/Experience:

• Experience in a remote work environment with proven success (preferred)
• 4+ years prior experience in Customer Service
• 2+ years of experience in managing a team of 6 or more employees
• Ability to lead a team in identifying and mitigating risks and client concerns
• Excellent analytical skills and ability to accurately interpret complex documents, files, and policies
• Self-motivated and proactive
• Strong time management and organizational skills and the ability to meet deadlines
• Model of ethical behavior and integrity
• Must be a strong communicator and capable of expressing oneself clearly, both when speaking and in writing
• Previous experience in or knowledge of the VA disability industry (preferred)
• Confident in executing high-level decisions with little oversight

Department: Client Support

Reports to: Client Support Manager

Pay type: Non-Exempt

Job Description:

Client Support Specialists assist REE Medical in providing clients with quality customer service. Client Support Specialists must multitask and seamlessly field a high volume of calls, emails, and messages simultaneously in a fast-paced environment. A successful Client Support Specialist is detail-oriented, learns quickly, maintains a positive attitude, and thrives in a team environment.

Duties/Responsibilities:

• Respectfully assist veterans with a variety of inquiries by providing information and resolving problems.
• Inform potential customers of REE Medical’s service offerings and add new leads to the CRM.
• Acknowledge and resolve customer complaints.
• Manage a high volume of inbound and outbound calls.
• Always maintain a positive and professional attitude towards clients and staff.
• Respond to all calls, system tags, and messages in a timely manner.
• Maintain a high level of veteran satisfaction and demonstrate commitment to quality when interacting with clientele.
• Succinctly and accurately document all client interactions in REE’s CRM.
• Meet the performance goals established for the position in the areas of efficiency, call quality, and attendance.
• Maintain strict patient and company confidentiality.
• Perform other duties as assigned.

Required Skills/Experience:

• 2+ years of experience in a Customer Service role
• Ability to work independently on a day-to-day basis with support from a remote team
• Excellent attention to detail
• Ability to deescalate challenging and/or emotional situations
• Ability to prioritize and multi-task
• Self-motivated: ability to self-teach, in addition to provided training, using written and video guides as references
• Strong written and verbal communication skills
• Willingness to receive and implement feedback
• Strong interpersonal and relationship building skills
• Prior experience working with veterans or military (preferred)
• Knowledge of VA disability ratings and claims (preferred)
• Must have a functioning and reliable computer, internet, and cell phone
• Proficient in Microsoft Office Suite and basic computer skills
• Comfortable training via video and telephone calls using remote training systems
• Ability to utilize multiple platforms to communicate within Departments and Team
• Prolonged periods of sitting at a desk, working on a computer, and talking on phone or video calls

Reports to: Director of Product

Pay type: FLSA Classification: Exempt (Salaried)

Job Description:

The Quality Assurance Manager is responsible for day-to-day interaction and supervision of team members to facilitate the performance of the department. The QA Manager will supervise, support, and assist thew Final Review / Quality Assurance and Change Request teams. The QA Manager will help train team members on new processes, as well as improve current processes. The QA Manager will effectively communicate with other department managers and collaborate to resolve issues. Monitor all department tasks and assist when there is a backlog or assistance needed. The QA Manager will assist in leading, training, coaching, and developing employees within their department to ensure clients receive excellent service and our company meets established goals, metrics, and targets. In addition, they will provide valuable input to our Executive Leadership teams. A successful QA Manager is detail-oriented, builds strong teams, maintains a positive attitude, and helps our people meet their defined goals and metrics.

Duties/Responsibilities:

• Directly supervise, support, and guide the Change Request and Quality Assurance Specialist(s).
• Review and track all relevant Monday boards and confirm that veterans are progressing through the REE process appropriately and no assistance is needed.
• When change requests result in decreased projections or no increases, identify a course of action for department staff to carry out.
• Investigate and resolve all potential staff and document errors identified by REE staff or department managers
• Hold team members accountable for their work quality and provide additional employee support when needed
• Approve expedite requests for all vets with reasoning other than the ITF date
• Approve/deny fee waiver requests for appeal and expedite vets
• Improve and maintain communication within the Quality Assurance department and with other departments.
• Assist in delegating tasks and responding to tags or questions that are complicated or confusing.
• Listen to all employee concerns and address appropriately
• Identify and correct employee and process errors; address the root of the issue and improve processes or provide training as needed
• Utilize the Progressive Discipline Policy and discuss department errors with applicable team members
• Interview and assist in the training of new hires
• Other Duties as assigned

• 1+ year of experience at REE or as a manager within another company (preferred)
• Ability to work independently on a day-to-day basis with support from a remote team
• Excellent problem solving and decision-making skills
• Strong leadership and team management skills
• High attention to detail
• Ability to prioritize and multi-task
• Strong written and verbal communication skills
• Willingness to receive and implement feedback
• Strong interpersonal and relationship-building skills
• Willingness to be flexible in day-to-day operations
• Prior experience working with veterans or military (preferred)
• Knowledge of VA disability ratings and claims (preferred)
• Must have a functioning and reliable computer, internet, and cell phone
• Proficient in Microsoft Office Suite and basic computer skills
• Comfortable training via video and telephone calls using remote training systems
• Ability to navigate difficult interpersonal conversations
• Ability to utilize multiple platforms to communicate within departments and teams.