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Department: Medical Services
Reports to: Medical Services Manager
Pay type: Non-Exempt
Job Description:
Medical Document Coordinators assist REE Medical in providing quality medical evidence for VA disability claims. A Document Coordinator is responsible for reviewing and confirming changes requested by medical providers when finalizing medical evidence on forms called Disability Benefit Questionnaires (DBQs). A Document Coordinator helps ensure that DBQs are accurately and thoroughly completed based on the findings of a medical exam. Document Coordinators work in conjunction with the other Medical Services staff to provide customer support and liaise with contracted provider clinics and physicians as needed.
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Department: Medical Services
Reports to: Medical Services Manager
Pay type: Non-Exempt
Job Description:
Physician Recruiters are responsible for identifying, contacting, and negotiating contracts with clinics and providers for physical and mental health disability assessments. Other primary responsibilities include tracking metrics, determining areas of need, and helping to facilitate change for optimal success. Recruiters work alongside other staff in the Medical Services Department to ensure REE Medical maintains quality providers.
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Department: Sales
Reports to: Sales Manager
Pay type: Non-Exempt
Job Description:
Benefit Consultants are responsible for contacting incoming leads to explain REE Medical’s services and build ongoing customer relationships. A Consultant is responsible for identifying qualifying leads and for gaining an understanding of the current severity of clients’ military service-related disabilities.
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Department: Client Support
Reports to: Director of Relationship Management
Pay type: Non-Exempt
Job Description:
The Client Support Manager is responsible for leading a remote team of individuals in providing administrative and customer service support at REE Medical. Oversee day-to-day department functions, drive results, foster employee growth, audit work quality, and implement continuous process improvements. Execute company policy and develop/draft department policy in accordance with company goals and procedures. Track and evaluate weekly, monthly, quarterly, and annual department data.
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Department: Client Support
Reports to: Client Support Manager
Pay type: Non-Exempt
Job Description:
Client Support Specialists assist REE Medical in providing clients with quality customer service. Client Support Specialists must multitask and seamlessly field a high volume of calls, emails, and messages simultaneously in a fast-paced environment. A successful Client Support Specialist is detail-oriented, learns quickly, maintains a positive attitude, and thrives in a team environment.
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Reports to: Director of Product
Pay type: FLSA Classification: Exempt (Salaried)
Job Description:
The Quality Assurance Manager is responsible for day-to-day interaction and supervision of team members to facilitate the performance of the department. The QA Manager will supervise, support, and assist thew Final Review / Quality Assurance and Change Request teams. The QA Manager will help train team members on new processes, as well as improve current processes. The QA Manager will effectively communicate with other department managers and collaborate to resolve issues. Monitor all department tasks and assist when there is a backlog or assistance needed. The QA Manager will assist in leading, training, coaching, and developing employees within their department to ensure clients receive excellent service and our company meets established goals, metrics, and targets. In addition, they will provide valuable input to our Executive Leadership teams. A successful QA Manager is detail-oriented, builds strong teams, maintains a positive attitude, and helps our people meet their defined goals and metrics.
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