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Department: Sales

Job Description:

The Benefit Consultant is responsible for contacting incoming leads to explain REE Medical's services and build ongoing customer relationships. Evaluates if a veteran is a candidate for REE Medical’s service by conducting free consultations with veterans to discuss disability(ies) and symptom progression.

Duties/Responsibilities:

• Establish, develop, and maintain positive business and customer relationships

• Contact new leads that come in through our CRM in a timely manner

• Develop weekly and monthly sales goals

• Achieve sales goals through implemented processes

• Coordinate sales efforts with team members and other departments

• Preparing and submitting sales invoices

• Maintaining and overseeing client records and accounts

• Establish, develop, and maintain strong and ongoing relationships with clients

• Identify prospective clients, lead generation, and conversion

• Presents solutions and overcome objections to close deals

Required Skills/Experience:

• 2+ years of experience as an Inside Sales Representative (preferred)

• Previous experience as an Inside Sales Representative in the medical industry (preferred)

• 2+ years' experience working in a CRM (preferred)

• Comfortable training via video and telephone calls using our remote training system

• Proficient in Microsoft Office Suite and navigating multiple platforms including email, chat, CRM, etc.

• Prioritizing, time management, and organizational skills

• Highly motivated with a proven track record in sales

• Excellent selling and communication skills

• Relationship management skills

• High school diploma or equivalent

• At least two years' related experience required

Apply

Department: Client Support

Job Description:

Client Support Specialists assist REE Medical in providing clients with quality customer service. Client Support Specialists must multi-task and seamlessly field a high volume of calls, emails, and messages simultaneously in a fast-paced environment. A successful Client Support Specialist is detail-oriented, a quick learner with a positive attitude, and thrives in a team environment.

Duties/Responsibilities:

• Respectfully assist veterans with a variety of inquiries by providing information and resolving problems.

• Inform potential customers of REE Medical’s service offerings and add new leads to the CRM.

• Acknowledge and resolve customer complaints.

• Manage a high volume of inbound and outbound calls.

• Always maintain a positive and professional attitude towards clients and staff.

• Respond to all calls, system tags, and messages in a timely manner.

• Maintain a high level of veteran satisfaction and demonstrate commitment to quality when interacting with clientele.

• Succinctly and accurately document all client interactions in REE Medical’s CRM.

• Meet the performance goals established for the position in the areas of efficiency, call quality and attendance.

• Maintain strict patience and company confidentiality.

• Perform other duties as assigned.

Required Skills/Experience:

• 2+ years of experience in a Customer Service role

• Ability to work independently on a day-to-day basis with support from a remote team

• Excellent attention to detail

• Ability to deescalate challenging and/or emotional situations

• Ability to prioritize and multi-task

• Self-motivated: ability to self-teach, in addition to provided training, using written and video guides as references

• Strong written and verbal communication skills

• Willingness to receive and implement feedback

• Strong interpersonal and relationship building skills

• Prior experience working with veterans or military (preferred)

• Knowledge of VA disability ratings and claims (preferred)

• Must have a functioning and reliable computer, internet, and cell phone

• Proficient in Microsoft Office Suite and basic computer skills

• Comfortable training via video and telephone calls using remote training systems

• Ability to utilize multiple platforms to communicate within Departments and Team

• Prolonged periods of sitting at a desk, working on a computer, and talking on phone or video calls

Apply

Department: Client Support

Job Description:

This is a unique position in our Client Relations Department that is responsible for working closely with Veterans that have been denied an accurate disability benefit rating. The individual will require the ability to liaise with a law firm and VA-accredited attorney while simultaneously managing an internal case file for the Veteran. The ideal applicant will have the ability to empathize and connect with Veterans, be proactive, engage in effective communication, and process case files efficiently.

Duties/Responsibilities:

• Review Rating Decision Letters.

• Discuss the appeal process and next steps with veterans.

• Maintain communication with veterans (via phone call and email).

• Manage a high volume of inbound and outbound calls.

• Work and communicate with all other departments.

• Work with finance to send invoices and confirm payment status.

• Liaise with law firm to discuss appeals and cases/courses of action.

• Follow up with veterans waiting for a VA claim decision.

• Oversee veteran requests for additional information/documentation.

• Provide solutions and focus on conflict resolution.

• Remain organized and pay close attention to all details.

• Maintain professionalism/responsibility when speaking with colleagues and veterans.

• Be flexible with tasks and workload.

• Show adaptability and willingness to learn or change processes.

Required Skills/Experience:

• Knowledge base around VA disability claims, VA claim denials, and the VA appeals process (preferred)

• Previous experience working medical insurance claim denials and appeals (preferred)

• Previous experience working with a CRM (preferred)

• Ability to use chat messaging

• Previous experience with Monday.com, RingCentral, Microsoft Office products, Zoho CRM (preferred)

• Excellent attention to detail

• Excellent written and verbal communication skills

• Self-motivated: able to self-teach using written and video guides as references

• Organized, responsible, and proactive

Apply

Department: Administration

Job Description:

REE Medical’s Director of Product Management will organize, lead, and oversee the product development lifecycle. REE Medical provides veterans with accurate, quality medical evidence to document their VA disabilities. The Director of Product Management is responsible for ensuring that REE Medical’s product is high quality and managed/developed efficiently and effectively. The Director of Product’s primary focus is to support and grow their managerial team. Additionally, this role will help REE Medical refine, create, and implement systems, policies, and procedures that support product efficiency and department objective.

Duties/Responsibilities:

• Develop, implement, and monitor day-to-day product operations and processes that provide insight into department goals, progress, and obstacles for quality Disability Benefit Questionnaires.

• Build and maintain relationships with department managers, external partners, and affiliations to make decisions regarding operational activity and strategic goals.

• Drive employee success and conduct performance reviews to maintain an engaged and skilled workforce.

• Plan, monitor, and analyze key metrics for the day-to-day performance of product operations to ensure efficient and timely task completion.

• Devise and implement strategies to ensure program growth within your departments.

• Identify and implement plans and process improvements to maximize output/effectiveness and minimize cost.

• Uphold organization policies and standards, ensuring legislative regulations are followed.

• Work closely with Human Resources to lead a team with integrity and establish and maintain a trusting, inclusive, and productive environment.

• Identify potential areas for growth for each department manager and implement training opportunities to help the managers thrive in their role.

• Assist in improving existing systems.

• Work closely with other directors to promote efficient business optimization.

• Develop and execute plans designed to meet company goals by adjusting policies and providing employee coaching as needed.

• Understand and analyze the structure, function, and metrics surrounding department strategy and team efficiencies.

Required Skills/Abilities:

• 5+ years in a leadership/management role or equivalent experience

• 2+ years in a director role (HIGHLY preferred)

• Proven track record of success facilitating progressive organizational change and development of product within a growing organization

• Superior management skills and an ability to confidently lead a team through major organizational changes

• Strong analytical, project management, and problem-solving skills

• Ability to work within a fast-paced, quickly evolving organization and manage multiple complex priorities

• Strong time management and organizational skills with the ability to exceed goals

• Detail-oriented

• Self-motivated and highly organized

• Strong ethical leadership abilities

• Excellent written and verbal communication skills

Apply

Department: Finance

Job Description:

Financial specialists help REE Medical provide clients with quality customer service in the Finance Department. Finance specialist must multitask and will manage a busy list of tasks simultaneously with a high volume of calls, emails, and messages in a fast-paced environment. A successful Finance Specialist is detail-oriented, has strong knowledge of bookkeeping and accounting principles, and excellent mathematical skills.

Duties/Responsibilities:

• Generate and process invoices confirming contractual compliance; follow up with clients & contractors as needed.

• Process and prepare financial statements.

• Manage and accept incoming payments.

• Update financial spreadsheets and databases with daily transactions.

• Acknowledge and resolve customer complaints.

• Manage a high volume of inbound and outbound calls, including conducting outgoing calls for collection.

• Meet the performance goals established for the position in the areas of efficiency, call quality, and attendance.

• May support payroll.

• Review and perform financial audit reports.

• Collect and review data for reports.

• Other duties as assigned.

Required Skills/Abilities:

• Proven experience as a Financial Specialist, Financial Analyst, or experience in a related role

• Ability to work independently on a day-to-day basis with support from a remote team

• Excellent attention to detail

• Ability to prioritize and multi-task

• Strong understanding of financial and accounting details

• Strong written and verbal communication skills

• Willingness to receive and implement feedback

• BS in Finance, Accounting, Economics, or a related field preferred

Apply

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